Wholesale Account Shipping Policies

Wholesale Policies & FAQ:

These Policies apply to Wholesale/Retail Accounts that purchase Cedar Bear Naturales, Inc (Cedar Bear) Brand Products directly from Cedar bear. Policies change or are updated from time to time and all orders and prices are subject to the most current policies and prices at time of order.

To Establish a Wholesale Account with Cedar Bear, each Account must supply the following:

Copy of your State Tax ID, and Copy of your Business License. (Professional Licenses qualify.)

Must have a business in natural health products and be purchasing for retail resale.

Must fill out Cedar Bear Wholesale Account Information Form.

Register HERE

Cedar Bear reserves the right to decide who qualifies for a wholesale account based off of qualifications and any other consideration it may determine.

 

What are your MOQs?

No Minimum Order Quantities for wholesale Orders.

 

Can I sell your Cedar Bear Brand product on Amazon?

No. We are Currently Not Accepting Applications to Sell, nor allow for reselling Cedar Bear Brand products, on Amazon at This Time.

 

Wholesale Price Break Discounts:

$300 + Gets 5% off & Free Shipping

$700 + Gets 10% off & Free Shipping

$1500 + Gets 15% off & Free Shipping

*Note: Free Shipping only applies to the continental US. and Wholesale Discounts are not combinable with any other offer, sales campaign, or discount.

 

Wholesale Account Shipping Policies:

 Orders are fulfilled on a first in first out (FIFO) basis.

All orders take 1-4 full business days to process before shipping.  (*Any special requests may take longer.)

When placing an order, if it is not received by 1 pm MST that day, your order is considered being placed the next business day.

All orders are shipped USPS or UPS GROUND Shipping, unless otherwise arranged by Account's request with Account incurring any additional costs above the standard postal and/or ground costs.

Orders over $300: FREE SHIPPING within the Continental US.

Orders under $300: Shipping will be charged.

Alaska, Hawaii, Puerto Rico & other US territories are exceptions to above and will be charged for shipping accordingly: no rush deliveries.

For International shipping you will be charged an applicable package weight/size Fee, we offer USPS First Class International, USPS Priority International, UPS Worldwide Saver and UPS Worldwide Expedited

Cedar Bear ships to Listed Business Locations Only. Shipping of product directly to customers (Drop Ship) is not available.

 

Same Day Shipping/Rush Orders/Expedited Shipping:

A Rush Order must be received by 10:00 a.m. MT (Mountain Time) to go out same day.

USPS does not offer a true-overnight from our manufacture location.

UPS does offer true-overnight shipping from manufacture location.

Rush Order requests for same day shipping are only available for products in the sizes that are on the most current Standard Wholesale Price List/Order form. (Special Order items and sizes not on the Standard Price List/Order Form require Special Bottling and are not available for same day shipping.)

Expedited Shipping Orders must be Prepaid in full.

Cedar Bear is not responsible for Freight or Parcel Company not meeting their delivery schedule.

 

Returns:

 Please Contact us If you ever have any issues or concerns, you are always free to call us at 1-888-854-3727 or email us directly at sales@cedarbear.com

We are available over the phone Monday through Friday 9am to 4pm MST or reach us anytime through email for any questions or concerns!

If product is returned for product quality issues, please detail product's problem in a written document accompanying the returned product for Cedar Bear to investigate and review.

If product is being returned for product credit or replacement, returned product must be received by Cedar Bear unbroken and unopened (our tamper-proof seal un-tampered with) and within expiration date to be accepted. No product credit will be issued for product that is past the expiration date on the label.

25% restocking fee will be applied, (unless product is returned for Product Quality Issues).

No cash refunds and/or credit card charge backs will be given for returned merchandise.

 

Customer Returns:

  Historically, store accounts report very few customer returns of Cedar Bear products, but they do occasionally happen. For stores that have a money back guarantee to their retail customers, CBN will give product credit (to be applied to a future order) for customer returns when the following information is provided:

Product Name, Size, Lot Number, Expiration Date, date and reason for customer return. Returns for PRODUCT QUALITY ISSUES must be returned to Cedar Bear.

Request for credit on Customer Returns must be received by Cedar Bear within the month of the return.

Product Credit given for Customer Returns will be for the wholesale price that was paid for the product.

 

Cedar Bear Naturales, Inc.

435-728-2147, (888-854-3727 toll free, orders only)

email: sales@cedarbear.com fax: 435 728-2148

Mailing Address: P.O. Box 158, Roosevelt, Utah 84066

Shipping Address: 1407 East Hwy 40, Roosevelt, Utah 84066

 

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